Successful CX Starts with the Employee Experience
Accelerate delivery of personalized, content-driven experiences across multiple channels
As our world is increasingly online, improving the customer experience has involved huge advances in website, mobile application and ecommerce design.
Though there have been major improvements to customer websites, the same cannot be said for the employee side of the equation.
This webinar explains why employee experience is a critical part of ensuring that the customer is happy.
Included in this webinar:
- Practical advice on how to uplevel an intranet, a knowledge management system or a portal.
- How to reframe, reimagine the employee/customer experience.
- How to take some lessons from the customer side of the business and employ them to the employee experience.
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This on-demand webinar is sponsored by Acquia.