Scaling in the Era of Digital Acceleration
How five brands have scaled customer and employee experience to keep up with the accelerated speed and scope of digital transformation
With the COVID-19 pandemic accelerating the speed and scope of digital transformation, the ability to scale quickly and securely will determine success in this new business landscape.
There are two main categories of what must be scaled: customer experience (CX) and employee experience (EX).
This e-Book explains how to support remote employee engagement, including onboarding and training.
Questions this e-Book answers:
- Is my site equipped to meet emerging CX needs, like commerce or personalization?
- Can we add new digital properties easily while still maintaining brand consistency and compliance?
- Is my intranet built for a remote workforce?
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This e-book is sponsored by Acquia.