‚Äč

The Work from Home Supervisor

How speech analytics can improve remote agent management

The Work from Home Supervisor

In the age of remote work, most of the focus has been paid to how agents – especially those who have never worked remotely before – are adapting.

But agents aren’t the only people who have had to navigate this new reality. Supervisors have had to completely transform how they work.

This e-Book discusses tools to navigate a new remote world while empowering teams, driving value and improving business performance.

Included in this e-Book:

  • Addressing your agents’ remote challenges
  • Speech analytics: the one solution every WFH supervisor needs
  • Empowering remote call center supervisors with a leg up over competitors