The Work from Home Supervisor
How speech analytics can improve remote agent management

In the age of remote work, most of the focus has been paid to how agents – especially those who have never worked remotely before – are adapting.
But agents aren’t the only people who have had to navigate this new reality. Supervisors have had to completely transform how they work.
This e-Book discusses tools to navigate a new remote world while empowering teams, driving value and improving business performance.
Included in this e-Book:
- Addressing your agents’ remote challenges
- Speech analytics: the one solution every WFH supervisor needs
- Empowering remote call center supervisors with a leg up over competitors
Get the e-Book
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CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale. Founded in 2002 CallMiner is headquartered in Waltham, MA with offices in Fort Myers, FL, Boston, MA, and the United Kingdom.
For more information about CallMiner, please visit www.callminer.com