‚Äč

Work Intelligence: Improving Processes by Balancing Human Intelligence and AI

Work Intelligence: Improving Processes by Balancing Human Intelligence and AI

When human-like input is necessary, artificial intelligence (AI) is often designated as the ultimate decision-maker, and human curation is seen as an inconvenient, temporary measure.

That's where work intelligence comes in - a fresh and different perspective that utilizes the same stack of automation technologies but is based on the premise of placing human intelligence (HI) and AI as equal partners in managing processes and their outputs.

This report examines why work intelligence is crucial to achieving a healthy organization and what changes are necessary to make it a reality.

Included in this report:

  • How AI and HI Cooperate to achieve a task
  • The challenge of normalizing diverse user desire paths