AI in Customer Service: Faster Resolutions, Happier Customers
Burnout is real. Learn to scale support without breaking your team.
Vice President, Global Head of Customer ExperienceInfineon Technologies
Head of Technical Services and SupportGlean
Customer support teams are stretched thin. Tickets are piling up, expectations are rising and burnout is real—with call center turnover reaching 45% annually. Meanwhile, over half of consumers will switch brands after just one bad experience, and most won’t even complain before they leave.
So how can support teams scale without sacrificing quality?
Join CMSWire and Glean to see how AI is helping leading organizations resolve issues faster, reduce agent strain and deliver service that keeps customers coming back.
You’ll learn how to:
- Cut resolution times and reduce escalations
- Empower agents with faster answers and fewer handoffs
- Scale support using AI that fits your existing tech stack
Don’t let rising demand burn out your team. See how to build a smarter, more resilient support org.
